We're here to help with any questions you have about our platform and supported features.
To the Point
How is free crypto trading possible?
We have the ability to choose what fees get charged when you buy and sell crypto with Normal. We created Normal because we were tired of paying 2-3% in fees on Coinbase, so we made it entirely free to trade! We make money from the interchange fee the bank collects on your debit card transactions, which enables us to make all crypto trading 100% free.
How much does this cost?
Normal is entirely free to use. No account minimums, hidden fees, overdraft charges, or transfer costs.
What’s the catch?
There isn't one :) The new technology behind crypto and the blockchain have made these benefits possible. Your bank is too slow and too greedy to implement them effectively. That's why we created Normal - to empower you with your finances.
How do I get started?
Click here to open your account today. You'll be given an Account and Routing number, which you can use to update your payroll direct deposit. You can also fund your account from another bank, a debit card, or with crypto.
How can I fund my account?
You can fund your account in a variety of ways: Remote check deposit, Online transfers & direct deposit, Crypto deposits, and Wire transfers.
How often can I withdraw my funds?
Whenever you please. We give you back the power to your money. Spend with your debit card whenever you'd like. Send or withdraw your money instantly and for free.
Are my funds insured?
Yes. Your bank account is fully covered and protected by the FDIC. Any crypto you hold is securely held by the #1 crypto custodian in the industry and is protected from theft and security breaches.
How do I get cash?
You can get cash from your account by accessing our network of 55,000+ ATMs nationwide for fast withdrawals. Please note, each ATM withdrawal currently includes a $2.00 surcharge. This is not our fee, but the ATM fee. We're actively developing strategies to remove this.
Can I deposit cash?
Yes! You can deposit cash at any of our 55,000+ ATMs across the United States. To find the ideal location, open the Normal app and go to Home > Find Nearby ATM. Please note, each ATM deposit currently includes a $2.75 surcharge. This is not our fee, but the ATM fee. We're actively developing strategies to remove this.
What kind of cards do you have?
We have virtual and physical debit cards. You automatically get a virtual card once your account is verified. If you'd like a physical card, please request it via the Normal app and we'll ship it your way!
How do I setup Apple Pay or Google Pay?
Once you have your virtual and/or physical debit card, you can add them to Apple Pay and Google Pay via the Normal app. Go to Home > Press your card > Select "Add to Apple Pay" or "Add to Google Pay" > Follow the prompts to set up your card.
Where’s my physical card?
You must request a physical debit card once your account's been verified. If you've already done so, you can track the shipment via Home > Physical Card. Shipment usually takes 3-5 business days from request. If you believe an error has occurred, please send us a message.
How do I activate my card?
Once you've received your physical card, open the Normal app and go to Home > Activate Physical Card > Enter your card information. Your card will then be successfully activated!
Your wallet is created and maintained by the #1 crypto custodian using MPC-based technology, AES-256 encryption, multi-factor authentication, and a secure air gapped recovery system.
Are there any fees?
No! There are zero fees when using your Normal wallet and buying or selling crypto. The only fees are those required for gas when making certain transactions.
I connected my Metamask, now what?
Awesome! Now that you've connected your wallet, you can select it as the final destination when purchasing crypto. Once your trade is complete, it will automatically be routed to your wallet. You can also do the reverse and convert crypto from your other wallets to cash.
If I need support, where do I go?
For any and all support needs, please send us a message and we'll respond ASAP for mission critical issues or within 24 hours for everything else.